Refund policy

Confirmed technical failures, including a provider's confirmed rejection, return the credits reserved for that generation exactly once. This credit return is separate from a cash refund of a credit-pack purchase.

A slow task or an interrupted submission is not immediately treated as failed. We check provider status and preserve reserved credits until the outcome is confirmed. A successful video that does not match your artistic preference does not receive an automatic credit refund.

Contact support with your payment reference to request a cash refund or report a duplicate payment. Cash refund requests are reviewed individually; mandatory consumer rights remain unaffected. Approved refunds are returned through Stripe to the original payment method.

Refunded purchases and payment disputes adjust the credits associated with the purchase. If those credits were already used, your available balance may become negative. Active generation reservations are kept separate.

For privacy, payment or support requests, contact support.